Support
Our goal: Your Global Success
We’re here to help with any issues you encounter in your use of Globalyzer. In fact, our internal services teams depend on it for their own project work, so we’re pretty familiar with how it works, and how it could be improved.
Contact us any time at support@lingoport.com.
Below are some common support questions:
- What’s the best way to get started?
- I’ve installed the Globalyzer client, but I can’t get it to connect to the Globalyzer Server.
- Globalyzer is reporting false positive embedded string errors. How do I get to just the strings I need to externalize?
- I’m not very familiar with regular expressions. How do I use them within Globalyzer to pinpoint my results?
- How can I add particular methods or functions that are unique to our development into the locale-unsafe methods list?
What’s the best way to get started?
In the help system are tutorials for using Globalyzer on .NET, Java and C++ projects. We suggest you look all of them over, even if you aren’t using some of those programming languages.
I’ve installed the Globalyzer client, but I can’t get it to connect to the Globalyzer Server.
When this happens there are a few things to check:
- Make sure you have JVM 1.4.2 or higher installed in the Globalyzer file path. If you installed Globalyzer including the JVM, then this has been performed for you.
- Log in at www.globalyzer.com and create at least one internationalization rule set in your account. When you run the Globalyzer client, it will log into the server to retrieve your rule sets. If there are none there, there is no set of rules for the Globalyzer client to apply.
- Check your connection settings with the advanced button when you log in. You may need to add proxy connection settings.
- And of course, make sure you are entering your account information correctly.
Globalyzer is reporting false positive embedded string errors. How do I get to just the strings I need to externalize?
There are many programmatic elements that can appear as strings on a first scan pass. To minimize this affect, we provide a number of filter patterns to exclude common examples. Within your Globalyzer account on the server, you can apply the default filters we provide, as well as add to filters with your own regular expressions (include a name for the filter and a description of what it’s doing so that you can more easily share them with your colleagues).
Filers can be applied so that common conditions of strings you wouldn’t ever want to translate are eliminated, such as strings in debug statements, sequel queries, strings in association with particular method arguments, specific line filtering and more. Feel free to ask us for detection and filtering help.
I’m not very familiar with regular expressions. How do I use them within Globalyzer to pinpoint my results?
You’ll find that you can add regular expression searches and filters within the Programming Patterns selection when creating a rule set, as well as in the String Filtering selections. There is help provided on regular expression syntax. We also provide several examples with a description of what the expression is performing.
How can I add particular methods or functions that are unique to our development into the locale-unsafe methods list?
Because Lingoport’s Globalyzer Server must support a wide variety of client needs, over many programming languages, we do not let our customers add to the locale unsafe methods detection list. However, adding a particular method detection in the programming patterns is precisely the way to extend Globalyzer’s detection capabilities. The caveat, is that customers who purchase Globalyzer Enterprise Server can add to the functions and methods detection menu.
